Shipping policy

Last updated: 31/05/2026

Thank you for shopping with RH Jewellery. This Shipping Policy explains how we process and ship orders placed through our website.

Order Processing

All orders are processed within [1–3] business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

During periods of high demand, processing times may be longer. If there is a significant delay, we will contact you using the email address provided at checkout.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout.

Estimated delivery times:

United Kingdom:
- Standard 3–5 business days
- Express 1-2 business days
Europe: 5–10 business days
International: 7–21 business days

Please note that delivery times are estimates and are not guaranteed.

Tracking Your Order

Where available, tracking information will be provided once your order has been shipped. Customers are responsible for monitoring shipment progress using the tracking information supplied.

International Shipping

We ship to selected international destinations.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.

Delays

We are not responsible for delays caused by carriers, customs clearance procedures, weather conditions, strikes, or other circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us at admin@rhjewellery.com within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.